NJ ANCHOR Case Study — Princeton Partners
Government & Society
Client Logo
NJ Department of Taxation
The Homestead Benefit Program Became ↓ ANCHOR

How we helped New Jersey deliver the largest property tax relief program in state history — driving awareness and applications across a massive, diverse eligible population before the fast-approaching filing deadline.

10x Increase in Application Line Calls Within One Week
1.1M+ Applications · 250M+ Impressions Statewide
The Challenge
The Insight
The Solution
The Work
The Results
01 · The Challenge

Every eligible New Jerseyan left behind meant money left on the table.

In late 2022, the New Jersey Department of the Treasury launched ANCHOR, the state's most ambitious property tax relief initiative ever, replacing the long-running Homestead Benefit Program. The challenge: drive awareness and applications across a massive, diverse eligible population of homeowners and renters alike before the fast-approaching filing deadline.

ClientNJ Department of Taxation
VerticalGovernment & Society
ProgramANCHOR Property Tax Relief
ReplacedHomestead Benefit Program
Eligible PopulationHomeowners & Renters Statewide
02 · The Insight

The known file only told part of the story.

By partnering with a data provider to model and append look-alike households, Princeton Partners expanded the addressable audience — unlocking communities that traditional outreach had historically missed.

+1.5M Look-Alike Households
KnownEligible File
Princeton Partners expanded the addressable audience by 1.5 million residents beyond the State's known eligible file.
03 · The Solution

Meeting New Jerseyans where they lived, worked, and commuted.

The plan combined broadcast and local cable, out-of-home and mobile media trucks in high-density corridors, targeted social, and a dedicated investment in BIPOC media to reach underserved communities.

The Single Call to Action
Apply for ANCHOR Before the Deadline
Broadcast
Local Cable
Out-of-Home
Mobile Media Trucks
Targeted Social
BIPOC Media
04 · The Work

Space for the creative.

Campaign Identity
+ Add Creative
Broadcast / Cable
+ Add Creative
OOH / Mobile Trucks
+ Add Creative
BIPOC Media
+ Add Creative
05 · The Results

Conversion, by audience precision.

Overall conversion hit 20%, climbing sharply the more precisely the audience was defined — a performance benchmark that reset expectations for public-sector outreach in New Jersey.

Conversion Rate by Audience Segment
Overall
20%
Look-Alike Audience
38%
Confirmed Eligible
80%+
The Results, Filed

The largest relief program in state history.

State of New Jersey
Department of Taxation
Total Applications1.1M+
Total Impressions Statewide250M+
Overall Conversion20%
Application Line Calls, Week One10x
Outcome
Reset Expectations for Public-Sector Outreach in New Jersey

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